By Phone: 1-800-203-9588 or 1-(603)-524-4439
By Email: sales@EAGawards.com
By Fax: 1-(603)-524-1153
Online: Contact Us
At EAG we utilize a quote and estimate system due to the custom nature of our orders. Requests are processed based on your requested "Product In-Hands Date." If needed, we will quote utilizing our expedited production and shipping services. To request a quote, visit any product page and select the 'Quote Request' button. Feel free to add multiple products to your Quote Request.
When you have finished selecting items for your quote, select 'View Quote' or click on the Quote Request button at the top of your screen. The Quote Request will gather all the important information we need to provide you with an accurate estimate.
Once submitted you will receive an automated response confirming your form was successfully submitted as well as an email direct from a member of our Customer Service team confirming whether your event deadline can bet met and when you can expect to receive a formal estimate. The formal estimate will include your ship date and recommended shipping method to meet your requested in-hands date.
Once your estimate has been received, approved, and payment made, we will send your order to our in-house Artwork team for proofing. Production will begin upon approval of your artwork proofs.
If you have questions about your quote or are looking for advice on products that will best fit the needs of your event, please call us at 1-800-203-9588 Monday-Friday 8:00am - 5:30pm EST or email us at sales@EAGawards.com. Our Personalization Experts are happy to assist.
When you are selecting items to add to your Quote Request, select the types of personalization you are looking for (laser engraving, rotary engraving, printing, etc). After you have finished selecting items, click on 'Quote Request' at the top of your screen or 'View Quote'.
This form will allow you to upload artwork files. Include any text for in the 'Personalization Instructions' window.
Many product pages also have personalization templates which can be downloaded and edited in programs such as Adobe Illustrator. You can also print them out, hand-write instructions, and scan them in.
As a custom business, all our products are built-to-order. Pricing is dependent on a number of factors including quantity, personalization, and your needed in-hands date. It can be challenging to factor these variables quickly, so unfortunately our Customer Service team does not offer quotes over the phone.
To request a formal price estimate please use the Quote Request button that can be found on product pages and our Customer Service team will assist.
Note: most product pages have base pricing listed for the product and personalization for general reference. Click on the 'Personalization Pricing' tab.
We accept all major payment methods.
Minimum Purchase Requirement:
All orders are subject to a Minimum Purchase Requirement of $100. (Please note: some products may vary and the requirement may exceed the standard minimum order.)
Once you have approved an Estimate and submitted payment, your order is sent to production/artwork where proofs are begun and product is pulled for prepping and personalization.
Any orders cancelled prior to completion will be subject to charges equal to the production costs incurred up to the time of cancellation plus an administrative fee of $25.
EAG must be notified within 48 hours of delivery of blank, non-personalized, product. Returns will only be accepted with prior written authorization and are subject to a 25% restocking fee.
We are not able to accept returns of personalized products, custom products or ribbon cut by the yard.
If the item you received is defective, or produced in error based upon your signed Estimate and Artwork Proof Approval, EAG must be notified within 48 hours of delivery, and every effort will be made to correct the order to your satisfaction.
Standard production time is 10 business days (product-specific exceptions may apply) and does not include time in shipment for the purpose of determining delivery dates. Production time begins once all necessary line copy, artwork, product information and proof approvals are received.
Expedited Services are available if you need your products sooner than our standard turnaround. We will quote your order based on your individual needs and recommend shipping and expedited services that aid in meeting your requested in-hands date.
US and Canada Orders Only
We can ship to you using:
* Note: cannot ship to APO/FPO addresses;
need physical address as deliveries are made to a location.
Overnight delivery available. Please see Expedited Services.
Your Customer Service Representative will recommend a shipping method based on your requested in-hands date.
Contact us at 1-800-203-9588, or email us at sales@EAGawards.com.
Absolutely! We are staffed with a group of highly skilled in-house graphic designers who will assist you in developing and visualizing the perfect design and product layout for your event.
You can attach your artwork to the Quote Request form on our website or by emailing the files to sales@EAGawards.com (maximum file size 25mb). Files that exceed this size should be uploaded to a cloud sharing service such as Google Drive or Dropbox. In the sharing settings, please set general access to "Anyone on the internet with link can view" to ensure we can share the file with both our sales and artwork teams.
Please include the following on all artwork submissions:
• Company/organization information (if applicable)
• Contact name
• Phone number
• Name of EAG Customer Service person that you are working with
• Brand standards/guidelines (if available)
• PMS (Pantone) colors if personalizing in color
The Pantone Matching System (PMS) is a universal color chip matching system that helps printers ensure the accuracy of colors. Colors look different from screen to screen and a PMS color allows us to compare a physical color chip (imagine a painter's chip you would see at a hardware store) to the color produced from our printers. Accurate color is critical to most brands and is an important piece of information for ensuring that brand standards are maintained.
What if I don't have PMS colors?
Most organizations have this information and it can be requested through your Marketing or Graphic Design department. If you submit your artwork in RGB, CMYK, or HEX we will choose a PMS color based on the information we have available. Note that the color may differ from its intended design and EAG will not be responsible for inaccurately printed colors if PMS color values were not supplied.
Vector files should be submitted as an AI, EPS, PDF, or CDR file. All fonts should be converted to outlines / curves. If you have specific brand guidelines or fonts that need to be incorporated throughout your project, please feel free to send those along as well. If personalizing in color, please provide your Pantone (PMS) colors whenever possible.
Non-vector files (bitmaps) can be submitted as JPGs, PNGs, PSDs, and Word Documents. Publisher and Powerpoint files are also acceptable, though we would prefer these be saved as PDFs first.
We have a catalog of thousands of fonts available. If there is a specific font you would like used for your artwork, please note it in your request and we will do our best to find it. You may also include copies of your .ttf font files in your request.
An artwork proof is a document that shows all information and/or artwork in its final form before we proceed with production. Proofs are necessary to allow you to visualize your artwork as it will appear on the product, request modifications to your design if necessary and to note any errors that may need to be corrected before placing your order.
EAG artwork proofs include the Initial Proof and one revision. Additional revisions may be subject to additional proof charges.
Our Artwork Department is working full-time to deliver proofs and product virtuals for all of our custom jobs. Lead time varies based on overall production volume, but we typically aim to provide proofs within a week before shipping. Many of our customers require proofs for meetings or consultations sooner than that and we are happy to accommodate those deadlines wherever possible. Just let your Customer Service Representative know and we'll do our best.
