FAQ

General FAQ's

For non-personalized products, you can order directly from the website, or you can contact one of our customer service representatives at 1-800-203-9588 for further assistance.

For personalized products, you can request a quote from the website, and one of our customer service representatives will be in touch with you shortly. If you need assistance sooner, feel free to call 1-800-203-9588 Monday - Friday 8:00am - 8:00pm EST, or drop us an email at sales@EAGawards.com.

If you prefer traditional correspondence, our mailing address is:

42 Franklin Street

Laconia, New Hampshire 03246

By phone: 1-800-203-9588 or 1-(603)-524-4439

By Email: sales@EAGawards.com

By Fax: 1-(603)-524-1153

or you can click here to use our Contact form.

We accept all major payment methods.

Minimum Purchase Requirement:

Please note that all orders are subject to a Minimum Purchase Requirement of $10, except where noted.

Any orders cancelled prior to completion will be subject to charges equal to the production costs incurred up to the time of cancellation plus an administrative fee of $25.

All requests for returned products must be submitted within 7 days of receipt of product. Returns will only be accepted with prior written authorization and are subject to a 25% restocking fee. If the merchandise received is defective or in error, every effort will be made to correct the order to your satisfaction. Unfortunately we are not able to accept returns of non-defective personalized products (including pre-laser engraved), custom products or ribbon cut by the yard.

Contact us at 1-800-203-9588, or email us at sales@EAGawards.com.

Shipping FAQ's

We cater to the customers individual needs as production times and shipping can vary.

In order to get product to a customer in time for an event date, expediting services are available. Contact us for expedited service pricing.

We ship anywhere in the world! Overnight delivery is available.

Artwork FAQ's

Absolutely!  We are staffed with a group of highly skilled in-house graphic designers who will assist you in developing and visualizing the perfect design and layout of your artwork for your intended needs. Thanks to our resident team we are able to respond to your requests faster than competitors who are outsourcing their graphic design work.

 

Artwork Submission Guidelines

Files can be submitted to EAG in several ways.

You can email files to sales@EAGawards.com (maximum file size 25mb). You can upload your files to our request a quote form. You can upload your files to a file share service like Google Drive, or Dropbox, and email the link to sales@EAGawards.com. You can send us a storage device, such as a USB thumb drive, or a cd.

If you need more help, you can contact one of our customer service representatives, and they’ll be happy to assist you.

 

Please include the following on all artwork submissions:

• Company/Organization information (if applicable)

• Contact name

• Phone number

• Name of EAG sales person that you are working with

• Brand standards/guidelines (if available)

We have a large collection of fonts available. 

A proof is a document that shows all information and/or artwork in its final form before we proceed with production. Proofs are necessary to allow you to visualize your artwork as it will appear on the product, request modifications to your design if necessary and to note any errors that may need to be corrected before placing your order.

Acceptable Artwork File Formats

Vector files (preferred)

.pdf, .eps, .ai, .cdr

Bitmap files

.tif, .jpg, .png, .doc, .ppt

Alternative Artwork Formats

Although EAG prefers digital art, we recognize that it’s not always possible to provide artwork in a digital format. The following can be submitted when digital art is not available.

Printed images Photocopies Business cards Photos Patches

Note – Faxes are the lowest quality form of artwork and we prefer not to use them.

If you need more information, feel free to contact us through our contact us form, by emailing us at sales@EAGawards.com, or calling us at 1-800-203-9588.

Can you match my colors?

If your artwork contains specific brand colors to be matched, artwork should be submitted in Coated PMS (Pantone) or in CMYK. RGB files can be submitted but will be converted to PMS or CMYK colors and may not produce an accurate match.