FAQs - Engraving, Awards & Gifts

Engraving, Awards & Gifts is happy to answer any questions you might have. We've organized our FAQ's so that you can easily navigate to any question you might have. If we haven't already answered it, feel free to contact us!

General FAQ's

Due to the custom nature of our orders, we use a quote and estimate system. We work to meet your event date by utilizing expediting services and shipping methods. You can request a quote from any product page on our website and add it to your quote. Feel free to add multiple products to your Quote Cart. When you are done shopping, please fill out all the information needed on the Request A Quote form. Once received, our personalization experts will assist you with your event needs. You will receive a formal ESTIMATE for your approval as part of our process required to send your order to production. If you need assistance sooner, feel free to call 1-800-203-9588 Monday - Friday 8:00am - 5:30pm EST, or drop us an email at sales@EAGawards.com.

If you prefer traditional correspondence, our mailing address is:

42 Franklin Street

Laconia, New Hampshire 03246

By phone: 1-800-203-9588 or 1-(603)-524-4439

By Email: sales@EAGawards.com

By Fax: 1-(603)-524-1153

or you can click here to use our Contact form.

We accept all major payment methods.

Minimum Purchase Requirement:

Please note that all orders are subject to a Minimum Purchase Requirement of $100. (Please note: some products may vary and the requirement may exceed the standard minimum order.)

Any orders cancelled prior to completion will be subject to charges equal to the production costs incurred up to the time of cancellation plus an administrative fee of $25.

EAG must be notified within seven (7) business days of delivery of the product. Returns will only be accepted with prior written authorization and are subject to a 25% restocking fee.

If the merchandise received is defective, or produced in error based upon your signed Estimate and Artwork Proof Approval, EAG must be notified within seven (7) business days of delivery, and every effort will be made to correct the order to your satisfaction.

Unfortunately we are not able to accept returns of personalized products (including pre-laser engraved), custom products or ribbon cut by the yard.

Contact us at 1-800-203-9588, or email us at sales@EAGawards.com.

Shipping FAQ's

We cater to the customers individual needs as production times and shipping can vary. We use the most reliable major carrier for your needs. Please refer to Expedited Services and Production Time for more information.

In order to get product to a customer in time for an event date, expediting services are available. Contact us for expedited service pricing but you will find a guide here: Expedited Services information.

We ship to the US and Canada using the most reliable shipping service for our order. Overnight delivery is available. For more information, please visit this page.

Artwork FAQ's

Absolutely!  We are staffed with a group of highly skilled in-house graphic designers who will assist you in developing and visualizing the perfect design and layout of your artwork for your intended needs. Thanks to our resident team we are able to respond to your requests faster than competitors who are outsourcing their graphic design work.

 

Artwork Submission Guidelines

Files can be submitted to EAG in several ways.

You can email files to sales@EAGawards.com (maximum file size 25mb). You can upload your files to our request a quote form. You can upload your files to a file share service like Google Drive, or Dropbox, and email the link to sales@EAGawards.com. You can send us a storage device, such as a USB thumb drive, or a cd.

If you need more help, you can contact one of our customer service representatives, and they’ll be happy to assist you.

 

Please include the following on all artwork submissions:

• Company/Organization information (if applicable)

• Contact name

• Phone number

• Name of EAG sales person that you are working with

• Brand standards/guidelines (if available)

We have a large collection of fonts available. 

A proof is a document that shows all information and/or artwork in its final form before we proceed with production. Proofs are necessary to allow you to visualize your artwork as it will appear on the product, request modifications to your design if necessary and to note any errors that may need to be corrected before placing your order.

Acceptable Artwork File Formats

Vector files (preferred)

.pdf, .eps, .ai, .cdr

Bitmap files

.tif, .jpg, .png, .doc, .ppt

Alternative Artwork Formats

Although EAG prefers digital art, we recognize that it’s not always possible to provide artwork in a digital format. The following can be submitted when digital art is not available.

Printed images Photocopies Business cards Photos Patches

Note – Faxes are the lowest quality form of artwork and we prefer not to use them.

If you need more information, feel free to contact us through our contact us form, by emailing us at sales@EAGawards.com, or calling us at 1-800-203-9588.

Can you match my colors?

If your artwork contains specific brand colors to be matched, artwork should be submitted in Coated PMS (Pantone) or in CMYK. RGB files can be submitted but will be converted to PMS or CMYK colors and may not produce an accurate match.