What file formats do you accept?
Vector files should be submitted as an AI, EPS, PDF, or CDR file. All fonts should be converted to outlines / curves. If you have specific brand guidelines or fonts that need to be incorporated throughout your project, please feel free to send those along as well. If personalizing in color, please provide your Pantone (PMS) colors whenever possible.
Non-vector files (bitmaps) can be submitted as JPGs, PNGs, PSDs, and Word Documents. Publisher and Powerpoint files are also acceptable, though we would prefer these be saved as PDFs first.
What is the difference between bitmap and vector artwork?
Bitmap artwork is any image or logo that is created with pixels. These are single layered objects that cannot be easily edited or manipulated. Here at EAG, most of our personalization services require artwork to be in a vector format. These are special files that are created in vector design programs such as Adobe Illustrator or CorelDraw. Vector files are made of layered lines (not pixels) and can be adjusted to work with any engraving or printing service.
Examples of bitmap files are JPGs, PNGs, and PSDs. The most common file types for vector files are AI, EPS, PDF, and CDR. It is important to note that bitmap files that are re-saved in a vector file format do not become vector files automatically. A professional needs to manually draw the outlines of each layer and object before saving so that an outline or wireframe version can be seen.
What if I don't have a vector file?
Most companies and organizations have vector files available. Ask your Marketing or Graphic Design Department for a copy. But if you cannot get one, don't worry! Our Graphic Design specialists will vectorize your artwork for you. Just supply us with the best image you have and we'll take care of the rest.
How do I submit my artwork?
Our '
Quote Cart' feature allows you to add products throughout the store into a custom quote. When you are ready to submit your quote, you will be given the option to upload your artwork as a file or you can provide your artwork via a cloud sharing service such as Google Drive or Dropbox. Alternatively, you can always email your artwork directly to us at
sales@EAGawards.com and one of our Customer Service Representatives will be in touch.
When will I see a proof?
Our Artwork Department is working full-time to deliver proofs and product virtuals for all of our custom jobs. Lead time varies based on overall production volume, but we typically aim to provide proofs within a week before shipping. Many of our customers require proofs for meetings or consultations sooner than that and we are happy to accommodate those deadlines wherever possible. Just let your Customer Service Representative know and we'll do our best.
